Terms and Conditions
Last Updated: [03/03/2025]
Welcome to Maum Balm & Co. These Terms and Conditions outline your rights and responsibilities when using our website and purchasing our products. By accessing or using our site, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
1. General
1.1 These Terms and Conditions apply to all visitors and customers of Maum Balm & Co’s website (the “Site”).
1.2 By using our Site and purchasing our products, you confirm that you are at least 18 years old or have parental permission if under 18.
1.3 We reserve the right to modify these terms at any time. Continued use of our Site after modifications constitutes acceptance of the updated terms.
2. Products and Services
2.1 Product Information: We strive to provide accurate and up-to-date product descriptions, ingredient lists, and pricing. However, we do not guarantee that all information on our Site is error-free, complete, or current. Product images, descriptions, and packaging may vary due to batch production, supplier changes, or updates to our formulations. In the event of an error in pricing or product details, we reserve the right to correct such errors and revise your order accordingly or cancel your order if necessary.
2.2 Usage Disclaimer: Our products are designed for topical, external use only and should not be ingested or used on open wounds unless specifically directed. If you have pre-existing skin conditions, sensitivities, or allergies, consult a healthcare professional before using our products. Avoid contact with eyes, and in case of accidental exposure, rinse thoroughly with water. Discontinue use if irritation, redness, or discomfort occurs, and seek medical attention if symptoms persist.
2.3 FDA Disclaimer: Statements about our products have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any information provided on our Site, including customer testimonials, ingredient benefits, or educational content, is for informational purposes only and should not be construed as medical advice. Always consult with a qualified healthcare provider for medical concerns or before beginning any new skincare regimen.
2.4 Allergy Warning: While we use high-quality, carefully selected ingredients, individual skin reactions may vary. We strongly recommend conducting a patch test before full application. To perform a patch test, apply a small amount of the product to a discreet area of skin and wait upto 24 hours. If irritation, redness, or itching occurs, discontinue use immediately. Our products are manufactured in facilities that may process common allergens, including nuts, coconut-derived ingredients, and botanical extracts. Customers with severe allergies should review the ingredient list carefully or consult with a healthcare provider before use.
3. Orders and Payments
3.1 Order Acceptance: Orders are subject to availability. We reserve the right to cancel or refuse any order for any reason.
3.2 Pricing & Payment: Prices are listed in USD (or applicable currency) and are subject to change. We accept major credit cards, PayPal, and other payment methods available at checkout.
3.3 Sales Tax: Taxes are applied based on your shipping address and local tax laws.
3.4 Order Changes & Cancellations: Once an order is processed, it cannot be changed or canceled.
4. Shipping & Delivery
4.1 Processing Time: Orders are typically processed within [X] business days, excluding weekends and holidays.
4.2 Shipping Costs: Shipping rates are calculated at checkout. Free shipping may apply to qualifying orders.
4.3 Lost or Stolen Packages: Maum Balm & Co is not responsible for lost or stolen packages. Customers should ensure their shipping details are accurate.
4.4 Shipping Delays: We are not responsible for delays caused by carriers, customs, or force majeure events. Estimated delivery times are provided for reference only and are not guaranteed.
4.5 International Shipping: We do offer international shipping. Customers are responsible for any customs fees or import duties.
5. Returns & Refunds
5.1 Return Policy: We offer a 90-day money-back guarantee, even if the product has been fully used. To qualify for a refund, customers must return the empty bottle. Refunds exclude original shipping costs. If Maum Balm & Co provides a return shipping label, the return shipping cost will be deducted from the refund.
5.2 Damaged or Defective Items: If you receive a damaged or defective product, contact us within [3] days of receipt with photos for resolution.
5.3 Refund Processing: Refunds are issued to the original payment method upon receiving and verifying the returned empty bottle. Processing typically takes 5-7 business days.
5.4 Non-Returnable Items: Items purchased from third-party retailers are not eligible for refunds or returns through Maum Balm & Co.
6. Intellectual Property
6.1 Ownership: All content, including text, images, and product formulations, is the intellectual property of Maum Balm & Co.
6.2 Usage Restrictions: You may not copy, reproduce, distribute, or exploit any content without prior written permission.
6.3 User-Generated Content: By submitting reviews or other content to our Site, you grant Maum Balm & Co a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content.
7. Liability Disclaimer
7.1 No Warranty: Maum Balm & Co provides all products “as is” and “as available” without warranties of any kind, either express or implied. We expressly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that our products will meet every customer’s expectations, be free from defects, or perform identically for all skin types and conditions. Customers use our products at their own risk, and Maum Balm & Co is not responsible for adverse reactions, incompatibility with other products, or improper use.
7.2 Limitation of Liability: To the fullest extent permitted by law, Maum Balm & Co and its officers, directors, employees, suppliers, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our products or services. This includes but is not limited to loss of profits, personal injury, allergic reactions, skin irritation, delays in delivery, or any other losses incurred due to use or misuse of our products, whether based on warranty, contract, tort, negligence, or any other legal theory, even if Maum Balm & Co has been advised of the possibility of such damages. In jurisdictions where limitations of liability are not permitted, our liability shall be limited to the maximum extent permitted by law.
7.3 Indemnification: By using our products, you agree to indemnify, defend, and hold harmless Maum Balm & Co, its officers, directors, employees, suppliers, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from or related to:
Any unauthorized resale or modification of our products. This indemnification obligation shall survive the termination of your use of our Site and purchase of our products.
7.4 Force Majeure: Maum Balm & Co shall not be held liable for any delay, failure to perform, or interruption in service due to circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, fires, floods, pandemics, epidemics, wars, governmental actions, labor strikes, supply chain disruptions, shipping delays, power outages, cybersecurity attacks, internet failures, or any unforeseen circumstances that prevent us from fulfilling orders or providing services. In such cases, Maum Balm & Co reserves the right to modify, delay, or cancel any orders or obligations without liability to customers. No refunds or compensation shall be granted for delays or interruptions resulting from force majeure events.
8. Privacy Policy
8.1 Data Collection: We collect personal information in accordance with our [Privacy Policy].
8.2 Third-Party Sharing: We do not sell or share personal data with third parties, except as required by law.
8.3 Data Security: We take reasonable precautions to protect customer information but cannot guarantee absolute security of data.
9. Governing Law & Dispute Resolution
9.1 Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration must be filed in the state or federal courts located in Los Angeles County, California. By using our Site and services, you consent to the personal jurisdiction and venue of these courts.
9.2 Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, your use of our Site, or your purchase or use of our products shall be resolved through final and binding arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted in Los Angeles County, California, before a single arbitrator. The arbitrator shall have the exclusive authority to determine all threshold arbitrability issues, including the enforceability and interpretation of this arbitration provision. Both parties waive their right to file a lawsuit in court, except for disputes that qualify for small claims court or claims seeking injunctive relief to prevent intellectual property infringement or unauthorized use of our Site or products.
9.3 Opt-Out Option: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by this arbitration clause, you must notify us in writing within 30 days of your first purchase. Your written notice must include your full name, mailing address, email address, and a clear statement that you are opting out of arbitration. The notice must be sent to support@maumbalm.com or mailed to our registered business address in Los Angeles County, California. Opting out of this arbitration agreement does not affect any other terms and conditions of your use of our Site or purchase of our products.
10.1 Prohibited Activities: You agree not to:
10. Website Use & Restrictions
- Scrape, data mine, or copy content from our Site without permission.
- Resell our products without authorization.
- Disrupt the functionality of the Site, introduce malicious code, or engage in fraudulent activity.
- Violate any applicable laws or regulations.
11. Modifications & Termination
11.1 Policy Updates: Maum Balm & Co reserves the right to modify these Terms and Conditions at any time. Any changes will take effect upon posting on the Site.
11.2 Termination of Service: We may terminate or suspend your access to our Site or services if you violate these Terms and Conditions or engage in fraudulent or unlawful activities.
12. Contact Information
For any questions regarding these Terms and Conditions, contact us at:
Maum Balm & Co
Torrance, CA
support@avidacbd.com