Shipping & Returns
Shipping & Delivery
We hand-pack every jar of Maum Balm with the same care we’d use for our own families. Once your order is placed, here’s what you can expect:
- Processing Time: Orders ship within 1–2 business days.
- Shipping Carriers: We ship via USPS and UPS, depending on your selected speed and destination.
- Tracking: You’ll receive a tracking number as soon as your order ships. Keep an eye on your inbox.
- Delivery Time: Most U.S. orders arrive within 3–5 business days after shipping.
- Shipping Rates: Calculated at checkout based on weight and location.
Heads up: During high-volume periods like holidays or product launches, we may need an extra day or two—but we’ll always keep you in the loop.
Returns & Refunds — 90 Day Window
We get it—sometimes a balm just doesn’t vibe with your skin. That’s why every Maum Balm order is backed by our 90-Day Promise.
If you’re not 100% satisfied, here’s what to do:
1.Reach Out: Email us at support@maumbalm.com within 90 days of delivery.
2.Tell Us Why: We’ll ask a few questions to improve, not to make you jump through hoops.
3.Get Your Refund: We’ll refund your original payment method—no return required in most cases.
A Few Notes:
- We don’t cover return shipping if a return is requested.
- If your balm arrives damaged, email us a photo and we’ll send a replacement—stat.
- We reserve the right to deny excessive return abuse.
We’re not just here to sell skincare. We’re here to earn your trust—jar by jar.